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Project Delivery Services
Day-to-day E&P software support services—for installation, data loading, project administration, applications and workflows, software upgrades, and systems—allow your geoscientists and engineers to focus on core interpretation and analysis for improved productivity and decision making.
Installation services
An optimum installation is the prerequisite for an effective user experience. Not getting it right the first time can create inefficient software performance and support issues that can be hard to trace. All Schlumberger Information Solutions (SIS) software comes with full installation documentation; however, the installation procedure for a large site frequently requires careful selection of the correct environmental parameters and tailoring to fit your exact configuration of users, infrastructure, and other technology.
Whether the issue is related to an unusual hardware or software interaction or a complex operating system configuration, we have experts who can analyze your setup in advance, plan for installation, and deliver the optimum result while minimizing disruption to the end user. Understanding the complete process and environment is as important as the actual work involved in the implementation. We ensure that other professionals can update and maintain the environment. Selecting and maintaining a suitable hardware infrastructure is also crucial to gaining the most from your software investment. SIS publishes certified hardware configurations as part of its software testing process. Additional services are available to qualify other hardware configurations for use with SIS applications.
Data loading services
With applications spanning the entire E&P process, we have loaded more data types into software applications than any other service provider. With this wealth of experience our staff can ensure that they understand the context of the data to be loaded, as well as its required preparation and conditioning. With accurate quality control of the data loading, end users can continue their workflow with confidence.
Every data loading project has a plan that includes quality and user acceptance as the top priorities. Our staff is fully trained in the requirements of data loading programs; your service will also include troubleshooting of problem data types to optimize the data loading workflow.
Project administration services
Industry studies have proven that geoscience and engineering professionals spend too much time manipulating and searching for data. With SIS Project Administration Services your professionals can maximize the time they spend interpreting data to find reserves and optimize production. Routine administrative tasks are rarely conducted efficiently unless they are performed by staff dedicated to that function—SIS uniquely has the critical mass, the commitment, and the training programs to create and deploy expert project administration staff worldwide. The following key services are offered:
- User creation and Administration Services ensure compliance with
your security and access procedures. User accounts and passwords
are created and maintained and relevant reports are generated so
that you have all the statistics at your fingertips when you need them.
- Entitlement Management Services ensure that the right people see the right data and have access to appropriate projects. Our experienced staff has good communication skills, in-depth knowledge of software capabilities, and meticulous processes to match application access to company policy.
- Efficient Database Administration Services require those rare people who possess knowledge of both applications and underlying database technology. An experienced, well trained database administrator (DBA) ensures optimum performance for end users, proactive system tuning, and minimization of costly downtime. SIS has been working with relational database software for more than 15 years and has many experienced DBAs available for these key activities.
- Good project housekeeping is critical to optimize application performance and end-user productivity. Today’s workflows for complex reservoirs involve the generation of multiple related datasets; it is critical to keep project data well organized to avoid unnecessary data manipulation or inadvertent use of an inappropriate dataset for decision making.
License Administration Services ensure compliance with security and business terms, and enable you to monitor and optimize user practices and behavior. A proactive approach to license management can avoid downtime and optimize deployment and training best practices. Services range from simple monitoring and license updates to larger studies that analyze usage patterns of enterprise systems. In addition, we offer Software Usage Monitoring Services, so you have the complete picture to optimize usage and spending.
Today's E&P companies are dynamic. Change based on asset divestiture, acquisition, or mergers places enormous demands on data management and application support functions. Projects may have to be reconfigured geographically; new data may need to be added to or deleted from existing projects. Partner relationships and entitlements to data and interpretation may need to be reassessed and project data redelivered. Such episodic events typically come on top of the normal day-to-day administrative functions and require flexible resources. SIS Data Reorganization Services specialize in managing these changes on any scale, from project level to global corporate initiatives.
Application and workflow support services
The E&P industry is increasingly using more and more sophisticated software solutions to better understand the reservoir and its associated risks and uncertainties. Increasingly, science is taking a front seat in the decision-making process. SIS offers unparalleled levels of local support to resolve software issues or queries. To make sure they get the best answer in the least amount of time, many companies are choosing additional workflow-based services from our expert resources to provide in-context application training in the work environment. Establishing and monitoring Service Level Agreements is a key part of optimizing customer satisfaction for these types of services. Experts can be available on call to answer specific questions, employed proactively as part of coaching programs to ensure users are extracting maximum value from their workflow tools, or utilized for project work on tasks such as the documentation or benchmarking of new workflows and software.
Software upgrade services
We offer customized software upgrade planning and implementation services should you prefer us to manage the upgrade experience. Our Project Delivery Services ensure minimum disruption and fine-tuning to get the job done properly and optimize performance.
System support services
Complete IT systems are extremely complex, and ensuring that all hardware and software run optimally is a full-time task. When your system needs service, our experts can troubleshoot, tune, or reconfigure as needed. We work with you to minimize disruption and get everything running smoothly again. Our Project Delivery Services goal is to keep your organization focused on your core business—working on the most accessible data organized in the best way on the optimized software platform of your choice. We ensure that your team performance is the best it can be— so that you can deliver results.
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