Commercial Products and Support

This group provides dedicated support to the field organization through three avenues.

The Sustaining Engineering function strives for improved product performance and reduced product cost—essentially establishing a continuous improvement process. It provides engineering support throughout each product's commercial life and manages its obsolescence.

RapidResponse projects extend the capability of existing products, services, and technologies to meet specific, immediate needs. These projects, often generated for clients, are initiated quickly and executed within a short time.

The online system ensures effective communication between the field operation and the technology centers. This knowledge management system for best practices and problem resolution delivers support to the field 24/7.