Alumni Service Center FAQ

Please check your spam folder and ensure that esm-notifications@slb.com is whitelisted to ensure direct delivery to your inbox.

Always use the official URL: alumni.slb.com to access the Alumni Service Center.

Continue using MyAskHR.

Check your email (the one you provided to HR when leaving the company or when you signed up), including the Spam section, for the message titled "Stay Connected with Our Alumni Portal!" In this email, you'll find your new User ID along with a hyperlink to facilitate the password reset process.

Use your Alumni User ID for both login and password reset. Don't use your personal or slb email or previous MyAskHR credentials.

For technical support, use the login option on the landing page. However, HR-related inquiries aren't supported here.

Log in to the Alumni Service Center, navigate to "My Requests," click on the case, and find the attachments tab. Additionally, watch the instructional video in the portal or visit https://youtu.be/4pyjCzlhpEU to resolve any uncertainties.

The Alumni Service Center is a secured extension of our internal Enterprise Service Management (ESM). Once registered, you can submit queries through HR services tailored for former employees.

For automated account creation, provide your personal email address to your local HR, and the account will be created within a week of the separation process completion. You'll receive an email from ESM-notifications@slb.com one week after the last day of employment with your Alumni Service Center account login details and a password reset link.

For manual registration, refer to the “ASC - Registration Instructions” document. Click here to open.

Check your spam or junk folder, ensure your registered email address is correct in your account settings, and contact alumni support at the portal if issues persist.

Use a secure active email address linked to your Alumni Service Center account for all communications. SLB respects your privacy, and account details are not publicly accessible. Sharing account access is discouraged to prevent unauthorized actions.

Store your Alumni User ID securely. If you forget it, contact the alumni support team via the portal. For password recovery/resetting/changing, visit the Alumni Service Center login page, click the “Forgot Password?” link, and follow the instructions sent to your email.