Transforming data access: achieving a 65% reduction in support hours

Deployment of DrillOps™ data aggregation and delivery on two rigs in the Middle East led to seamless data access, empowering advanced analytics and decision-making, and ultimately a 65% reduction in support hours compared to the legacy system.

The customer needed a robust, resilient solution that could minimize support overhead, enhance performance under pressure, and provide a seamless user experience—even under high data loads.

DrillOps data aggregation and delivery was deployed on two rigs in the Middle East. It leverages emerging digital technologies to provide next-generation, smart solutions tailored to meet evolving customer needs. Built on intelligent architecture, DrillOps data aggregation and delivery ensures high-quality, trusted data is delivered in the correct well context—both at the edge and in town.

The solution enables seamless data access, empowering advanced analytics and decision-making where it matters most. With enterprise-grade stability, and a commitment to customer-first engineering, DrillOps data aggregation and delivery sets a new standard in the industry for performance without compromise, regardless of data volume or operational intensity.

Built for scale, designed for reliability, and proven in production, the use of DrillOps data aggregation and delivery has reduced support hours by over 65% across the service organization.

Compared to its predecessor, this solution delivers superior uptime, smoother workflows, and fewer support interventions—meaning support teams spend less time firefighting and more time driving value and improving operational performance at the edge.