What makes the Performance Live service different from traditional remote operations solutions?
Melisa: In the late 2000s, Schlumberger introduced Operations Support Centers (OSCs) that enabled real-time monitoring of field activity, representing a significant step change for the industry. Since then, our remote operations solutions have been steadily evolving into increasingly digitally connected solutions, resulting in the Performance Live service. In the field, this evolution has been driven by developing new technologies, from downhole tools to surface system hardware and software, as well as designing new processes and building a robust infrastructure to enable rapid and scalable deployment. These elements, together with advancements in the usage of ever-increasing volumes of data, and the ability of our industry to manage and leverage that data; automation for optimizing workflows; and edge intelligence capabilities, have transformed traditional remote operations operating models from real-time data monitoring to live remote operational control. The implementation of this operating model provides a more consistent approach, enabling operators to consistently produce the best results while improving overall customer performance. This significantly changes the way the customer engages with the wellsite remotely, enabling the operator to be more agile and responsive to their operations.
When the pandemic started, how many of your customers were using the Performance Live service and how many are currently using it today?
Melisa: Prior to the pandemic, many offshore operators had already adopted remote operations solutions to improve their efficiencies and consistency. But to some, these solutions were considered mostly a nice-to-have. Now, they are critical to ensuring operational continuity.
Even though Schlumberger was deploying the Performance Live service before the COVID-19 pandemic began, within two months, worldwide use of the service expanded by 25%.
So far in 2020, the service has been adopted in over 84 countries. More than 5,000 directional drilling experts averted travel to hundreds of rigs daily. From March to August, Performance Live service engineers covered more than 50,000 shifts—for drilling and measurement activity—and 4,409 wireline runs, avoiding travel by more than 1,000 people. In June 2020, Performance Live service was used to complete 80% of drilling and measurements and wireline operations in one of the countries in the Middle East, setting the industry record for highest remote operation coverage.
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Maintaining a reliable connection is one of the most important factors for remote operations. How does Performance Live service ensure this?
Jiao: The service provides operators with instant access to data and collaboration with multidomain experts via robust digital network linking centers spanning the globe. We strategically place our servers in certain countries to reduce data latency and ensure compliance to local data residency regulations; server support is provided by a global IT operations team, available 24/7.
We are systematically ensuring that remote operations traffic is the highest priority. By providing dedicated quality of service allocation for all remote operations on our network and those of our customers, connection reliability issues are eliminated for all remote operations tasks.
We take cybersecurity threats very seriously as we understand that protecting our network is protecting the strategic access to our digitalized equipment. All the connections to the wellsite are dedicated point to point, with secured and encrypted connections, in order to protect both our customers and our own data. Furthermore, Schlumberger’s Secure by Design and Secure in Operation philosophies make cyber security integral to new product development and provide ongoing and proactive cyber security protection.